FAQ

Jouw vragen, helder beantwoord.

Hoe werkt Nayavo precies?+

Je koppelt je merk en kanalen. Nayavo analyseert jouw Instagram en die van je concurrenten, bouwt een maandelijkse contentkalender, genereert on-brand posts en advertenties, regelt goedkeuringen via WhatsApp of de app en publiceert naar Instagram en TikTok. Daarna meet het de resultaten en voedt die terug de loop in.

Why does Nayavo request Google Ads access?+

So you can run your paid campaigns from the same place as your organic content. With your permission, Nayavo uses the Google Ads API to create, edit, pause and resume campaigns, manage budgets and audiences, and read performance data such as clicks, spend and ROAS. Access is requested only when you choose to connect a Google Ads account, and it is limited to the accounts you select.

Does Nayavo store my Google password?+

No. You sign in on Google’s own consent screen, not on ours, so your Google password never reaches Nayavo. Google returns a scoped access token that only works for the permissions you approved. We never see, store or share your Google credentials.

Can Nayavo create campaigns without my permission?+

No. Nothing is created, changed or spent unless you ask for it. Campaigns are built in the studio and only pushed to your Google Ads or Meta account when you launch them, and AI recommendations are always suggestions you approve or dismiss.

Can I disconnect my Google account?+

Yes, at any time. Disconnect it in Nayavo under Integrations, or revoke access directly from your Google Account permissions page at myaccount.google.com/permissions. Either way our access stops immediately, and your campaigns stay untouched in your own Google Ads account.

How does Google OAuth work?+

You click Connect Google Ads in Nayavo, and Google’s consent screen opens on google.com. You sign in with Google, see exactly which permissions are being requested, and pick the ad account to share. Google then issues Nayavo a scoped access token — never your password — which we use to sync and manage that account through the Google Ads API.

Is my advertising data secure?+

Yes. All traffic to the Google Ads and Meta Marketing APIs runs over encrypted connections, and access tokens are encrypted at rest. Your Google user data is used only to provide the advertising features you enable, in line with the Google API Services User Data Policy, including the Limited Use requirements. We never sell it, use it for our own advertising, or train models on it.

Welke informatie slaan jullie op?+

Alleen wat nodig is om de dienst te laten draaien: openbare profiel- en contentdata van de accounts die je koppelt, de assets die je maakt en prestatiestatistieken. We verkopen je data nooit en je kunt elk kanaal op elk moment ontkoppelen.

Kan mijn Instagram geblokkeerd worden?+

Nee. We gebruiken alleen de officiële API's van Instagram en TikTok en goedgekeurde publicatie-endpoints. Geen automatiseringstrucs of bots. Alles blijft binnen de voorwaarden van de platforms.

Kan ik mijn plan na aankoop wijzigen?+

Ja. Upgrade, downgrade of zeg op wanneer je wilt. De wijziging geldt voor dat merk; je volgende factuur toont de nieuwe prijs en de lopende periode blijft ongewijzigd.

Zijn betaalgegevens veilig?+

Betalingen lopen via een vertrouwde, beveiligde betaalprovider. We slaan je volledige kaartgegevens nooit op en de toegang is beschermd met strikte controles.