When buyers ask AI about customer service software, Zendesk is named in 5 of 6 answers.
We put 6 real buyer questions to ChatGPT and Gemini and read every answer. No brand is named more often.
AI names Zendesk in 5 answers, but ties it to no single idea yet.
Read from the 5 answers that named Zendesk.
Once AI starts naming you, this is where you see what it says. The full report shows what competitors are praised for.
Zendesk leads. Freshdesk is next.
Top brands named across the same 6 answers, ranked by share of answers. Average position is where each brand lands in the answer.
- 01 ZendeskYou 83% #2.0
- 02 Freshdesk 83% #1.8
- 03 Zoho Desk 67% #2.2
- 04 LeadSquared 50% #4.0
- 05 Tidio 33% #4.5
- 06 Zoho 17% #1.0
Buyers asked. AI answered. Zendesk was not in it.
One of the 1 questions where AI recommended other brands. The full report lists every one, with the answer AI gave.
Zendesk loses most when buyers are deciding what to look for.
All 6 answers, grouped by what the buyer was trying to do. The full report shows which gaps to close first, and how.
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Deciding what to look for0 of 1
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Asking which brand to buy2 of 2
-
Shopping for a specific need1 of 1
-
Comparing brands1 of 1
-
Asking for someone like them1 of 1
recommending others
- Which of the 7 websites to get Zendesk onto first
- The questions to win, in the order to win them
- What to publish on Zendesk's own site and Instagram
We read 6 answers. You have seen one of them.
The rest stays sealed until you open the full report: every brand AI named, every answer word for word, and what to change.
Seven posts, scored on five things.
Read from their seven most recent posts. Each one is scored out of 100 below, with what we saw behind the number.
- 01Visual identity
- 02Hook strength
- 03Format range
- 04Captions & CTAs
- 05Cadence
Where the feed is strong, and where it leaks.
Scores are relative to the posts analysed, not to competitors. That comparison is in the full report.
A 6-colour palette held across 7 posts (consistency 0.27). Recurring marks: brand logos present in most frames, bold color blocks and high contrast.
Your best post earns 0.4% engagement; the median post 0.1%.
3 carousels, 2 images across 5 posts. reels untested.
0 of 5 captions ask the reader to do anything. 0–1 hashtags per post. 32 words on average.
1.0 posts a week between 25 Sept and 1 Nov. Less than one post a week.
Your best post earned 4.9× the engagement of your weakest.
Ranked by engagement rate. What each one did differently is read from the frame and the caption.
All 5 posts, by engagement rate.
One bar per post, in the order they went out. Hover a bar to see its date and rate.
Lifestyle posts average 0.3%, promotional posts 0.1%: 3.1× apart.
What makes a post recognisably yours.
Extracted from the frames and captions, not from a brief.
Look
Voice
“consistent brand voice”
Recurring marks
- 01brand logos present in most frames
- 02bold color blocks and high contrast
- 03text overlays for emphasis
What the accounts competing for your audience are doing that you are not.
The scorecard tells you where you stand. The full report tells you against whom, and what to post next week.
See everything else Nayavo doesWhen buyers ask AI about customer service software, Zendesk is named in 5 of 6 answers.
Zendesk leads. Freshdesk is next.
- 01 Zendesk YOU 83% #2.0
- 02 Freshdesk 83% #1.8
- 03 Zoho Desk 67% #2.2
- 04 LeadSquared 50% #4.0
- 05 Tidio 33% #4.5
- 06 Zoho 17% #1.0
Buyers asked. AI answered. Zendesk was not in it.
Every kind of question, and how often AI named you.
- Deciding what to look for0 of 1
- Asking which brand to buy2 of 2
- Shopping for a specific need1 of 1
- Comparing brands1 of 1
- Asking for someone like them1 of 1
We read 6 answers. You have seen one.
Seven posts, scored on five things.
Visual identityPalette, layout, marks 27
A 6-colour palette held across 7 posts (consistency 0.27). Recurring marks: brand logos present in most frames, bold color blocks and high contrast.
Fix in full reportHook strengthBest post vs. median 27
Your best post earns 0.4% engagement; the median post 0.1%.
Hook formulasFormat rangeReel · Carousel · Image 69
3 carousels, 2 images across 5 posts. reels untested.
Formats to testCaptions & CTAsAsks, hashtags, length 11
0 of 5 captions ask the reader to do anything. 0–1 hashtags per post. 32 words on average.
CTA templatesCadencePosts per week 29
1.0 posts a week between 25 Sept and 1 Nov. Less than one post a week.
Best posting windowsYour best post earned 4.9× the engagement of your weakest.
#1 · 0.4%
“consistent brand voice”