When buyers ask AI about customer service software, Intercom is named in 1 of 6 answers.
We put 6 real buyer questions to ChatGPT and Gemini and read every answer. Freshdesk and Zendesk are named more often.
AI names Intercom in 1 answer, but ties it to no single idea yet.
Read from the 1 answers that named Intercom.
Once AI starts naming you, this is where you see what it says. The full report shows what competitors are praised for.
Intercom is number 8. Freshdesk is named almost twice as often.
Top brands named across the same 6 answers, ranked by share of answers. Average position is where each brand lands in the answer.
- 01 Freshdesk 67% #2.5
- 02 Zendesk 67% #3.0
- 03 LeadSquared 50% #5.0
- 04 Zoho 33% #1.0
- 05 Zoho Desk 33% #2.0
- 08 IntercomYou 17% #4.0
Buyers asked. AI answered. Intercom was not in it.
Two of the 5 questions where AI recommended other brands. The full report lists every one, with the answer AI gave.
Intercom loses most when buyers are asking which brand to buy.
All 6 answers, grouped by what the buyer was trying to do. The full report shows which gaps to close first, and how.
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Asking which brand to buy0 of 2
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Shopping for a specific need0 of 1
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Deciding what to look for0 of 1
-
Comparing brands0 of 1
-
Asking for someone like them1 of 1
recommending others
- Which of the 31 websites to get Intercom onto first
- The questions to win, in the order to win them
- What to publish on Intercom's own site and Instagram
We read 6 answers. You have seen two of them.
The rest stays sealed until you open the full report: every brand AI named, every answer word for word, and what to change.
One posts, scored on two things.
Read from their one most recent posts. Each one is scored out of 100 below, with what we saw behind the number.
- 01Format range
- 02Captions & CTAs
Where the feed is strong, and where it leaks.
Scores are relative to the posts analysed, not to competitors. That comparison is in the full report.
1 of 1 post is a carousel. reels and images untested.
1 of 1 caption asks the reader to do anything. 0 hashtags per post.
Your best posts, ranked by engagement rate.
Ranked by engagement rate. What each one did differently is read from the frame and the caption.
What makes a post recognisably yours.
Extracted from the frames and captions, not from a brief.
Look
centered composition with a focus on clarity and balance
Voice
“Clear, concise, and professional, with a focus on establishing authority and expertise in the customer service and AI integration space.”
Recurring marks
- 01use of data visuals
- 02professional tone
- 03clean and modern design
What the accounts competing for your audience are doing that you are not.
The scorecard tells you where you stand. The full report tells you against whom, and what to post next week.
See everything else Nayavo doesWhen buyers ask AI about customer service software, Intercom is named in 1 of 6 answers.
Intercom is number 8. Freshdesk is named almost twice as often.
- 01 Freshdesk 67% #2.5
- 02 Zendesk 67% #3.0
- 03 LeadSquared 50% #5.0
- 04 Zoho 33% #1.0
- 05 Zoho Desk 33% #2.0
- 08 Intercom YOU 17% #4.0
Buyers asked. AI answered. Intercom was not in it.
Every kind of question, and how often AI named you.
- Asking which brand to buy0 of 2
- Shopping for a specific need0 of 1
- Deciding what to look for0 of 1
- Comparing brands0 of 1
- Asking for someone like them1 of 1
We read 6 answers. You have seen two.
One posts, scored on two things.
Format rangeReel · Carousel · Image 20
1 of 1 post is a carousel. reels and images untested.
Formats to testCaptions & CTAsAsks, hashtags, length 70
1 of 1 caption asks the reader to do anything. 0 hashtags per post.
CTA templatesYour best posts, ranked by engagement rate.
#1 · 2.2%centered composition with a focus on clarity and balance
“Clear, concise, and professional, with a focus on establishing authority and expertise in the customer service and AI integration space.”