When buyers ask AI about customer experience software, Genesys® is named in 3 of 6 answers.
We put 6 real buyer questions to ChatGPT and Gemini and read every answer. Zendesk is named more often.
The one idea AI attaches to Genesys®.
Read from the 3 answers that named Genesys®.
AI links Genesys® with this more than any other theme, and rarely credits it for unified ai-driven cx platform. The full report shows the exact wording from each answer.
Genesys® is second. Zendesk is named more often.
Top brands named across the same 6 answers, ranked by share of answers. Average position is where each brand lands in the answer.
- 01 Zendesk 67% #2.0
- 02 Genesys®You 50% #3.0
- 03 Salesforce 50% #2.7
- 04 IBM 33% #2.5
- 05 Freshdesk 33% #3.5
- 06 CXPA 17% #1.0
Buyers asked. AI answered. Genesys® was not in it.
Two of the 3 questions where AI recommended other brands. The full report lists every one, with the answer AI gave.
Genesys® loses most when buyers are shopping for a specific need.
All 6 answers, grouped by what the buyer was trying to do. The full report shows which gaps to close first, and how.
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Shopping for a specific need0 of 1
-
Comparing brands0 of 1
-
Asking for someone like them0 of 1
-
Asking which brand to buy2 of 2
-
Deciding what to look for1 of 1
recommending others
- Which of the 21 websites to get Genesys® onto first
- The questions to win, in the order to win them
- What to publish on Genesys®'s own site and Instagram
We read 6 answers. You have seen two of them.
The rest stays sealed until you open the full report: every brand AI named, every answer word for word, and what to change.
Seven posts, scored on five things.
Read from their seven most recent posts. Each one is scored out of 100 below, with what we saw behind the number.
- 01Visual identity
- 02Hook strength
- 03Format range
- 04Captions & CTAs
- 05Cadence
Where the feed is strong, and where it leaks.
Scores are relative to the posts analysed, not to competitors. That comparison is in the full report.
A 6-colour palette held across 7 posts (consistency 0.58). Recurring marks: text overlays, professional studio lighting.
Your best post earns 1.1% engagement; the median post 0.2%. The one that landed opened with “🏢 New Toronto office. Same incredible community. 🇨🇦”.
4 reels, 1 carousel across 5 posts. images untested.
4 of 5 captions ask the reader to do anything. 0–1 hashtags per post. 40 words on average.
5.0 posts a week between 30 Oct and 6 Nov.
Your best post earned 22× the engagement of your weakest.
Ranked by engagement rate. What each one did differently is read from the frame and the caption.
All 5 posts, by engagement rate.
One bar per post, in the order they went out. Hover a bar to see its date and rate.
“🏢 New Toronto office. Same incredible community. 🇨🇦”, 1.1% ER.
“Imagine being able to support more people without asking yo…”, 0.0% ER.
What makes a post recognisably yours.
Extracted from the frames and captions, not from a brief.
Look
Centered compositions with a focus on text overlays and professional settings.
Voice
“Professional, concise, and focused on delivering clear and impactful messages with a mix of informative and engaging tones.”
Recurring marks
- 01text overlays
- 02professional studio lighting
- 03centered compositions
- 04use of brand colors like #FFFFFF and #1A1A1A
What the accounts competing for your audience are doing that you are not.
The scorecard tells you where you stand. The full report tells you against whom, and what to post next week.
See everything else Nayavo doesWhen buyers ask AI about customer experience software, Genesys® is named in 3 of 6 answers.
Genesys® is second. Zendesk is named more often.
- 01 Zendesk 67% #2.0
- 02 Genesys® YOU 50% #3.0
- 03 Salesforce 50% #2.7
- 04 IBM 33% #2.5
- 05 Freshdesk 33% #3.5
- 06 CXPA 17% #1.0
Buyers asked. AI answered. Genesys® was not in it.
Every kind of question, and how often AI named you.
- Shopping for a specific need0 of 1
- Comparing brands0 of 1
- Asking for someone like them0 of 1
- Asking which brand to buy2 of 2
- Deciding what to look for1 of 1
We read 6 answers. You have seen two.
Seven posts, scored on five things.
Visual identityPalette, layout, marks 58
A 6-colour palette held across 7 posts (consistency 0.58). Recurring marks: text overlays, professional studio lighting.
Fix in full reportHook strengthBest post vs. median 15
Your best post earns 1.1% engagement; the median post 0.2%. The one that landed opened with “🏢 New Toronto office. Same incredible community. 🇨🇦”.
Hook formulasFormat rangeReel · Carousel · Image 56
4 reels, 1 carousel across 5 posts. images untested.
Formats to testCaptions & CTAsAsks, hashtags, length 62
4 of 5 captions ask the reader to do anything. 0–1 hashtags per post. 40 words on average.
CTA templatesCadencePosts per week 95
5.0 posts a week between 30 Oct and 6 Nov.
Best posting windowsYour best post earned 22× the engagement of your weakest.
#1 · 1.1%
Centered compositions with a focus on text overlays and professional settings.
“Professional, concise, and focused on delivering clear and impactful messages with a mix of informative and engaging tones.”